Before you return a product or request a refund from us for any reason, it is important that you contact us by e-mail to inform us of your intention and the reasons for this.
We guarantee the delivery of your order.
If your package arrives in the wrong or damaged condition, we will replace your order. Contact us for more information.
In cases where loss, damage or delay is due to an incorrect delivery address having been given to us, no refund can be offered. You must pay an extra shipping fee to help our delivery agents deliver your package to the correct address.
If you are not completely satisfied with our products, just return the empty vial or package after use and explain why you are not satisfied. You will receive a full refund including all payments and commissions via the same payment method you used when ordering within 12 business days.
You need to make sure your mailbox is secure enough to prevent the package from being lost or stolen.
For direct deliveries, our delivery agent will have your package delivered to your home address.